Your Solution for Efficient Complaint Handling.

Optimize service workflows and deliver exceptional customer experiences.

Simplify Complaint Management. Build Stronger Customer Relationships.

Helping organizations streamline complaint management for better efficiency and satisfaction.

Improve relationships with your customers

Proper information flow during the complaint handling process is key to maintaining good relationships with customers.

Ensure an appropriate level of service

There’s nothing worse than a lack of proper response to a customer’s complaint. With Claimly, you can define appropriate reaction times for specific types of submissions.

Save time

Thanks to process automation, you can drastically reduce the time required to handle complaint submissions.

Customer Portal that simplifies complaints –for Everyone.
See the Complaint Portal in action.

Simplify Email Management. Focus on what matters.

Empower your organization with tools that simplify email handling, ensuring faster, more efficient workflows and satisfied customers.

Effortless Customer Communication

The system automatically synchronizes data and registers every email as a ticket in the system. Emails are automatically assigned to the appropriate queues and ticket types, ensuring each matter lands exactly where it should. This solution not only streamlines your processes but also builds customer trust through fast and accurate actions.

Statuses instead of folders

Say goodbye to creating endless folders like “Urgent,” “Pending,” or “In Progress.” Our system enables precise statuses for tickets, giving you full clarity on the progress of each case. This modern approach eliminates chaos and simplifies process management for your team.

Notifications and alerts

Never miss an important ticket again. The system keeps you on top of your most critical tasks by automatically flagging high-priority tickets and upcoming deadlines. This ensures that no issue is overlooked, and your customer service remains timely and effective.

Software for Complaint Handling and More.

Discover the versatility of our program – not only manage complaints but also improve communication with customers.
How Does It Work?

Customer submits a complaint

The complaint is entered into the system within seconds – the customer can submit it via the portal, email, or other channels.

Agent takes over the case

The complaint is assigned to the appropriate team, which begins handling it.

Statuses and priorities

With clearly defined statuses and set priorities, agents know which cases require immediate attention.

Efficient communication

The customer and agent can exchange information in one place, streamlining the process and preventing misunderstandings.

SLA compliance

The system monitors service time to ensure each step adheres to the established SLA agreements.

Problem resolution

The agent finds the best solution, and the system records the entire case history.

Key Features

Modern Client Portal with an overview of all submissions:

Integration with email

Communication history for individual submissions

Optional survey module

Automatic registration of submissions

Access to an overview of all submissions

Ability to view completed orders (integration required)

Email notifications

Multilingual support

Manage complaint submissions using a convenient panel for customer communication:

Integration with email

Communication history for individual submissions

Monitoring of response times

Response templates

Submission types

Dynamic fields

Pre-configured statuses

Wewnętrzne notatki

As one of the few, we offer dedicated integrations with internal systems within the organization:

Integration with email

Integration with OAuth

Advanced API

External forms

External systems

Dedicated integrations with warehouse systems

Integration with MS Teams

Dashboard mockup

Proven Platform – Mint Service Desk.

Our platform is based on an advanced and specially tailored solution for managing service requests – Mint Service Desk. Thanks to this, you can be sure that your data is protected with the utmost care and in accordance with the highest security standards.
Google - Elements Webflow Library - BRIX TemplatesFacebook - Elements Webflow Library - BRIX TemplatesYouTube - Elements Webflow Library - BRIX TemplatesPinterest - Elements Webflow Library - BRIX TemplatesTwitch - Elements Webflow Library - BRIX TemplatesWebflow - Elements Webflow Library - BRIX Templates
Google - Elements Webflow Library - BRIX TemplatesFacebook - Elements Webflow Library - BRIX TemplatesYouTube - Elements Webflow Library - BRIX TemplatesPinterest - Elements Webflow Library - BRIX TemplatesTwitch - Elements Webflow Library - BRIX TemplatesWebflow - Elements Webflow Library - BRIX Templates

Validated Performance. Measurable Savings.

More than complaint handling – improve customer communication with ease.
Can we handle 10,000 tickets daily?
Our platform is designed to perform exceptionally well in both large organizations and smaller companies that process vast amounts of submissions daily.
Can the platform support 1,000 agents?
Absolutely. We have experience in scaling our platform both on local infrastructure and in the cloud, ensuring reliability and performance.
Can processes be automated?
Definitely! Automation in our platform accelerates the handling of submissions, saves time, and reduces operational costs.
Avatar photoAvatar photoAvatar photo

Start Your Free Trial

Join the community of satisfied users!

FAQs

Have questions? You'll find answers here.
Does the system handle submissions from different communication channels?
Yes, our system supports submissions from various channels, such as email and chat.
What are the main features of the system?
The system offers features such as automatic ticket assignment, status tracking, complaint reporting and analysis, and team collaboration tools.
Can I test the system before purchasing?
Yes, we offer a free trial period that allows you to test all the system's features before deciding to buy.
Can I change my plan at any time?
Yes, you can change your plan at any time without any additional fees.