Software for Complaint Handling and More.
Discover the versatility of our program – not only manage complaints but also improve communication with customers.
How Does It Work?
Customer submits a complaint
The complaint is entered into the system within seconds – the customer can submit it via the portal, email, or other channels.
Agent takes over the case
The complaint is assigned to the appropriate team, which begins handling it.
Statuses and priorities
With clearly defined statuses and set priorities, agents know which cases require immediate attention.
Efficient communication
The customer and agent can exchange information in one place, streamlining the process and preventing misunderstandings.
SLA compliance
The system monitors service time to ensure each step adheres to the established SLA agreements.
Problem resolution
The agent finds the best solution, and the system records the entire case history.